Refund & cancellation policy

Version — September 2026.

7-day money-back guarantee on the subscription

Your first subscription payment for the language tutor comes with a 7-day money-back guarantee: contact us within 7 days of that payment and we will refund the full amount, no hoops.

Exam Pass and Retest Pass

• Full refund within 7 days of buying a pass, as long as no more than one of its 20 mock interviews has been used.
• After 7 days, or once a second mock interview has been used, the pass is not refundable, except where a refund is required by law.
• Mock interviews not used by the end of the pass’s 90 days expire with it and are not refunded.
• A mock interview counts as used once you answer its first question, or once a spoken session has run for 10 minutes.
• A refunded pass stops working straight away: the mock interviews left on it are removed.
• These rules apply to every pass, the Retest Pass included.

Cancelling your subscription

• You can cancel at any time from your account (the Stripe customer portal) — no emails, phone calls, or retention flows.
• After cancellation your subscription simply does not renew; access and remaining lessons stay until the end of the paid period.
• Partial periods after the 7-day window are not refunded, except where a refund is required by law.

Fair lesson-credit rules

• A lesson is charged only after 10 minutes of practice. If the connection drops earlier, the lesson is refunded automatically.
• Rejoining within 5 minutes continues the same lesson — no second lesson is charged.
• Unused lessons roll over one month (up to your plan’s monthly allotment), then expire.

Failed payments

If a renewal payment fails, we retry and let you know. You can keep using the lessons already on your account until 7 days after the renewal date; if the payment has still not gone through by then, new lessons pause until it does. Homework and the rest of the practice portal stay available the whole time, and nothing is deleted. Once payment succeeds, everything continues as before.

Deleting your account

• Deleting your account is not the same as cancelling: it ends your subscription and any Exam Pass or Retest Pass straight away, not at the end of the period you paid for.
• The time, lessons and mock interviews left on them are not refunded. To use what you paid for, cancel first, and delete the account once the paid period or the pass has run out.
• Think you are owed a refund? Write to billing@practicealoud.com before you delete: once the account is gone, we can no longer check what you used.

How to request a refund

Email billing@practicealoud.com from the address your account is registered with. Refunds go to the original payment method and typically arrive within 5–10 business days depending on your bank.

Purchases in the iOS app

Purchases made in the iOS app PracticeAloud: Citizenship are sold and refunded by Apple, not by us, so we cannot refund them. To ask Apple for a refund, go to reportaproblem.apple.com and sign in with the Apple Account you bought with. The app’s terms of use describe its purchases.