Refund & cancellation policy

Launch version — July 2026.

7-day money-back guarantee

Your first purchase of any plan comes with a 7-day money-back guarantee: contact us within 7 days of payment and we will refund the full amount, no hoops. This applies to both monthly and annual billing.

Cancelling your subscription

• You can cancel at any time from your account (the Stripe customer portal) — no emails, phone calls, or retention flows.
• After cancellation your subscription simply does not renew; access and remaining lessons stay until the end of the paid period.
• Partial periods after the 7-day window are not refunded, except where a refund is required by law.
• Cancelling an annual plan after the 7-day window stops the next renewal; the paid year remains fully available.

Fair lesson-credit rules

• A lesson is charged only after 10 minutes of practice. If the connection drops earlier, the lesson is refunded automatically.
• Rejoining within 5 minutes continues the same lesson — no second lesson is charged.
• Unused lessons roll over one month (up to your plan’s monthly allotment), then expire.

Failed payments

If a renewal payment fails, we retry and let you know. A 7-day grace period applies: new lessons pause, the practice portal stays available read-only, and nothing is deleted. Once payment succeeds, everything continues as before.

How to request a refund

Email [email protected] from the address your account is registered with. Refunds go to the original payment method and typically arrive within 5–10 business days depending on your bank.